We'll walk you through power-up, initial configuration, and connecting your device to the cloud—then guide you to your specific solution setup.

What you’ll need

Preparing your device

• Connect an External Antenna IoT Pro Antenna Options

• Open the device as explained in Opening and Closing
  

• Connect the External Power Powering Options
  

• Close the Device Opening and Closing
  

• Open the device as explained in Opening and Closing
  

• Install the SIM Card SIM Card Installation
  

• Close the Device Opening and Closing
  

Activating your Device (Cellular)

1. Open the IoT Pro Mobile Application and enter IOT PRO - ACTIVATE

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2. The application will start scanning for nearby devices. Look for your device named IOTPRO_XXXXXXXX - match the last 8 characters with the last 8 characters of the device ID shown on the silver label on the top of the device.

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3. Select your device and wait until it shows Connected in the top bar

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4. Scroll down and configure the following network settings:

   1. UDP IP: 57.129.34.12 (If you need to connect to IoT Pro Software)

   2. UDP Port: 17062 (If you need to connect to IoT Pro Software)

   3. If network roaming is not necessary or the same network operator will be used throughout the device operation, it is highly suggested to enter a fixed APN, Network Operator Code and Band. This avoids connecting to the wrong operator and improves network connectivity.

   4. APN: iot.1nce.net (if your device was shipped with a SIM Card) or check for the APN with your network operator.

      1. This should be left empty if unknown or if network roaming from one operator to another is needed

   5. Network Operator Code: Get the network operator code using an AI tool or check here and enter the MCC followed by MNC

      1. Example: Melita (Malta) has MCC 278 and MNC 77, so enter: 27877

      2. This should be left empty if unknown or if network roaming from one operator to another is needed

   6. Network Band: 20 (most common for EU networks) - Get the Network Band using an AI tool and confirm with the network operator if necessary.

      1. All should be selected if unknown or if network roaming from one operator to another is needed

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5. Press Activate at the bottom of the page

   1. Under normal conditions the device will take 1-2 minutes to register

   2. Do not attempt to reconnect during this time - the device will not be discoverable via Bluetooth and may take up to 5 minutes (according to the maximum registration time)

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6. After 1-2 minutes, start scanning again and reconnect to your device

   1. Verify that Network Status shows “Connected”

   2. If not, refer to our FAQ - Network Connection section

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7. Once connected, send a message by pressing Send Message at the bottom of the page

   1. Wait approximately 10 seconds before reconnecting (the device will not be discoverable via Bluetooth during this time)

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8. Reconnect to your device and verify message delivery:

   1. Check that Pending Messages shows 0

   2. If not 0, check Time until next transmit - it should be under 1 minute

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9. If Pending Messages = 0: Your device is ready and should now appear online on the Online Platform.

10. If Pending Messages ≠ 0 and Time until next transmit is high: The device is having issues communicating with our server. Check the FAQ - Network Connection for troubleshooting steps.