Android Mobile App

This guide applies to the IoT Pro mobile app on Android devices.

Email

After being invited, you will receive a welcome email from IoT Solutions with your IoT Pro login details.

If you cannot find the email, check your spam or junk folder.

Keep the following details from the email ready before opening the app:

Username: your IoT Pro account email address
Temporary Password: the password provided in the welcome email

For security, update your temporary password after your first login.

Download the Mobile App

Open the mobile app download link provided by IoT Solutions and follow the installation prompts on your Android device.

When the installation is complete, the IoT Pro icon will appear on your apps screen. Tap the icon to open the app.

Save Credentials

Saving your credentials allows Google Password Manager to fill in your username and password automatically the next time you open the app.

Step 1: Enter Your Login Details

Open the IoT Pro app and enter the Username and Password from your welcome email.

Step 2: Log In

Tap Login.

Step 3: Save the Password

When Android asks if you want to save the password to Google, tap Save.

Update Password

You can update your password from inside the app after logging in. If you cannot log in, use the Forgot Password steps below instead.

Change Password While Logged In

Step 1: Open Account Settings

From the main app screen, tap the three-dot menu in the top-right corner and select Account.

Step 2: Open Security

Tap the Security tab.

Step 3: Enter the New Password

Enter your Current password, your New password, and confirm the new password.

If the Change Password button is lower on the page, scroll down and tap Change Password to save the change.

Step 4: Update the Saved Password

The next time you log in with the new password, Android may ask if you want to update the saved password in Google. Tap Update.

If you tap Not now, Google Password Manager may continue filling in your old password. Update the saved password manually or sign in again and choose Update when prompted.

Forgot Password

Use these steps if you cannot log in or do not know your current password.

Step 1: Open Forgot Password

On the login screen, tap Forgot Password?

Step 2: Request a Password Reset

Enter your IoT Pro account email address.

Tap Request Password Reset.

Step 3: Open the Reset Email

Open the password reset email and tap Reset Password.

Step 4: Set the New Password

The reset link will open in your browser. Enter and confirm your new password, then tap Reset password.

Step 5: Return to the App

Open the IoT Pro app again and log in with your username and the new password you just created.

Step 6: Update the Saved Password

When Android asks if you want to update the saved password in Google, tap Update.

Clear Cache

To clear the app cache and local app data, uninstall and reinstall the app.

Step 1: Remove the App

On the apps screen, touch and hold the IoT Pro app icon.

Tap Uninstall or Remove, then confirm when Android asks.

Step 2: Reinstall the App

Open the mobile app download link provided by IoT Solutions again and reinstall the app.

Step 3: Log In Again

Open IoT Pro and sign in with your current username and password.

Uninstalling the app clears local app data. Saved passwords may remain in Google Password Manager unless you remove or update them separately.